By gathering the IP address obtained by your device will provide us more information with identifying the cause of the issue.
The following guide provides details on how to find the IPv4 Address of your Apple MacOS (Macbook/iMac) devices You may also be asked to confirm this information when contacting Simplifi for technical support. To locate your IPv4 address by this method you must already be connected to a network.
1. Click the Apple icon at the corner of your screen and select System Preferences
2. Click on Network to open network settings.
3. On the left, select Wi-Fi. Then, click the Advanced button.
4. Under TCP/IP Tab, look for the IPv4 Address.
