By gathering the IP address obtained by your device will provide us more information with identifying the cause of the issue.
he following guide provides details on how to find the IPv4 Address of your Apple iOS device You may also be asked to confirm this information when contacting Simplifi for technical support. To locate your IPv4 address by this method you must already be connected to a network.
1. Open the Settings app on your iPhone or iPad
2. Select Wi-Fi to see the list of networks
3. Tap on the blue (i) symbol next to the connected WiFi and then look for the IPv4 Address.