By gathering the IP address obtained by your device will provide us more information with identifying the cause of the issue.
Every machine on a network has a unique identifier. Just as you would address a letter to send in the mail, computers use the unique identifier to send data to specific computers on a network. Most networks today, including all computers on the Internet, use the TCP/IP protocol as the standard for how to communicate on the network. In the TCP/IP protocol, the unique identifier for a computer is called its IP address.
1. Open the Apps menu or launcher
2. Select the Settings app
3. Under the System heading, select About Device
4. Select Status, to show your device information
5. Scroll down to see the IPv4 or IP Address